你最不满意的顾客是你最大的学习来源。

To be one, to be united is a great thing. But to respect the right to be different is maybe even greater.

世界是一个舞台，但角色分配得很糟糕。

Sustainability isn't a cost center; it's the ultimate driver of long-term profitability.

The most dangerous phrase in business is 'We've always done it this way.'

Writing is about paying attention to the things most people overlook.

释义：不谨慎言语可能导致祸患，言辞不当如同利刃，会给自己带来危险和麻烦。

好的设计是解决问题，而不仅仅是让事物看起来好看。