我最喜欢的生活中的事情不花钱。很明显,我们所有人最宝贵的资源是时间。
你可以是世界上最美丽的人,每个人看到你时都看到光明和彩虹,但如果你自己不知道这一点,所有这些都不重要。
——从浙江观潮返上海后题词,1916年9月15日
"Every character should want something, even if it is only a glass of water."
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
Don't be afraid to give up the good to go for the great.