质量不是成本，而是对品牌未来的投资。

The most important victories are the ones that come after the toughest defeats.

A mathematician is a maker of patterns, like a painter or a poet.

激励、发展潜力、承担责任的能力以及为组织目标努力的意愿都存在于人们身上。管理并非赋予这些特质，而是如何识别并利用它们。