Customer-centric innovation begins with listening beyond what is said to understanding what is meant.

I’m drawn to stories that challenge the dominant narrative.

The world is full of people who will tell you what you can't do. You don't need them. You already know what you can't do. What you need is someone to tell you what you can.

The sense of smell is directly connected to the emotional centers of the brain, which is why smells can evoke such strong memories.

I don’t want to be defined by the game of basketball. I want to be defined by what I do off the court.