心理学应该研究心智如何运作，而不仅仅是它包含什么。

In business, as in life, integrity is the only currency that never loses value.

真正的护城河是用户对你的依赖。

It is a curious subject of observation and inquiry, whether hatred and love be not the same thing at bottom.

丰田模式的关键及其独特之处不在于任何单一要素，而在于将所有要素整合为一个系统。必须每天以非常一致的方式实践，而非断断续续。

We're all going to die, all of us, what a circus! That alone should make us love each other but it doesn't. We are terrorized and flattened by trivialities, we are eaten up by nothing.

Do not let yourself be tainted with a barren skepticism.