The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
"Silence is the perfectest herald of joy: I were but little happy, if I could say how much."
哲学不是一种学说,而是一种活动。
The power of positive thinking is the ability to generate a feeling of certainty in yourself when nothing in the environment supports you.
市场保持非理性的时间可能比你保持偿付能力的时间更长。