The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

怀疑并不是令人愉快的状态，但确信是荒谬的。

“名声”如同是蒸气，“声望”如同是意外，在地球上唯一可以确定的事情是被遗忘掉。

Memory is a treacherous thing, it changes and distorts over time.

The challenges of climate change demand urgent action from the scientific community.

伤口是光进入你内心的地方。