Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

"In every word, there is a world waiting to be discovered."

We are not separate observers of the universe, but active participants in its unfolding.

如果你对自己是否能一次搞定怀有任何疑虑的话，就对自己好点，分两次搞定吧。

Profit and purpose can coexist when companies prioritize long-term value over short-term gains.