激励、发展潜力、承担责任的能力以及为组织目标努力的意愿都存在于人们身上。管理并非赋予这些特质，而是如何识别并利用它们。

The more we learn about the true nature of animals, the more we realize how much we have in common with them.

Acting is not about being someone different. It's finding the similarity in what is apparently different, then finding myself in there.

一个“履行”的话语不是真或假，而是成功或失败。