客户满意度毫无价值，客户忠诚度才是无价的。
组织规律支配着所有的心理过程
"Your most unhappy customers are your greatest source of learning."
利润永远不应以地球的未来为代价。
The writer is someone who plays with the body of his mother.
能源行业不仅仅是开采资源；它是推动进步和塑造未来的力量。