客户满意度毫无价值,客户忠诚度才是无价的。
A woman makes a plan—then she makes it happen.
The way we perceive the world is heavily influenced by our past experiences and current expectations.
The more we learn about black holes, the more we realize how much we still don’t know.
你必须对自己的能力有信心,然后足够坚强地坚持下去。