Small improvements, consistently applied, lead to massive change over time.
一个人性格的深度和力量是由其道德储备决定的。人们只有在被抛出他们生活的惯常条件时才会完全显露自己,因为只有那时他们才不得不依靠自己的储备。
Trust is the foundation of every strong relationship, whether with employees or customers.