理解复杂系统的行为需要一种新的思维方式,一种接受不确定性和不可预测性的思维方式。
Spend as much time crafting the subject line of an email as the message itself because the subject line is often the only thing people read.
创新是企业的灵魂,没有创新就没有未来。
We must learn to listen to what materials want to say.