【释义】：孤高自傲的人，难以共处，懂得留有余地的人，不会匮乏，穷尽一切的人，就会面临衰竭。
Customer needs always come first; everything else is secondary.
作家必须是人性的间谍。
Customer-centric innovation begins with listening beyond what is said to understanding what is meant.
When someone tells you something is wrong， they’re usually right. When someone tells you how to fix it， they’re usually wrong.