我们需要痴迷于客户未满足、未表达的需求。
行为的科学研究必须基于客观、可测量的数据。
To love means loving the unlovable. To forgive means pardoning the unpardonable. Faith means believing the unbelievable. Hope means hoping when everything seems hopeless.
Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough.