Your most unhappy customers are your greatest source of learning.
野外要求尊重。如果你给予它，它也会回报你。
Be less curious about people and more curious about ideas.
"The silence between words is as important as the words themselves; it is where the unsaid resides."
字与字之间的沉默和字本身一样重要；那是未言之处的所在。
The greatest works of literature are those that combine beauty with utility.
创新是企业发展的灵魂，没有创新就没有未来。
Every story is a lie, but some lies are truer than others.
可持续性不是成本中心，而是我们一生中最大的商业机会。