Models are only models, not the thing itself. We cannot therefore place too much reliance on them; nor can we afford to place too little.
模型只是模型，而非事物本身。因此我们既不能过分依赖它们，也不能完全不依赖。
作家的职责是注意到别人错过的东西。
客户满意度应该始终是每个决策的核心。
在某种意义上，生活中的最重大和最重要问题都是无法解决的。我们无法解决它们，只能在成长中超越它们。
We shall never prevent the abuse of power if we are not prepared to limit power in a way which occasionally may prevent its use for desirable purposes.
There is an I in "happiness",There is no Y in "happiness",It's an I.
你最不满意的客户是你最好的学习来源。