The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

我相信一个人可以通过真实的角色、真实的情感和真实的情境来创作一部伟大的歌剧。

输球就是输球，没有什么遗憾告负。赢得冠军或者两手空空，就这么简单。

化学是物质的科学，但我更愿意将其视为变化的科学。

化学的基本问题是化学键的性质。