流放这件事想起来奇怪地引人入胜，但经历起来却很可怕。

要想为他人增值，首先必须重视他人。

成长型思维是相信每个人都能通过实践和经验改变和成长。

The word was my country, and of that I was deprived.

The first step in quality improvement is to understand what the customer really wants.

改变始于倾听，然后与那些你认为在做错误事情的人展开对话。