The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

La palabra es el arma más poderosa que tenemos para cambiar el mundo.

当没有人相信你的时候，你必须相信自己。

The most dangerous phrase in business is 'We've always done it this way.'

愿意承担损失的投资者将是长期成功的投资者。

决定我们是否富有的，不是我们拥有的东西，而是我们没有也行的东西。