The anointed don't like to talk about painful trade-offs. They like to talk about happy "solutions” that get rid of the whole problem- at least in their imagination.
A company’s culture is defined by the decisions its leaders make when no one is watching.
我们不能总是选择我们所面临的问题,但我们总是能够选择对问题的回应。
I’m not here to be perfect, I’m here to be real.
当一个孩子问出一连串的「为什么」的时候,最聪明的回复就是「我不知道,你是怎么想的呢?」