The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

True connection lies not in language but in shared emotional experiences.

Some people are extraordinarily good at knowing the limits of their knowledge because they have to be.

We try to buy stocks selling at a discount from their asset value.

Exile is strangely compelling to think about but terrible to experience.

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