尊重孩子的发展自由，包括帮助孩子培养发展的能力。

I'm not going to tell them about the downsizing. If a patient has cancer, you don't tell them.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

Happiness is not the absence of problems, but the ability to deal with them.

La tradición es importante, pero también hay que saber evolucionar.