People who decry the fact that businesses are in business "just to make money" seldom understand the implications of what they are saying. You make money by doing what other people want, not what you want.

质量不是一种工具，而是一种心态。

领导的艺术在于说不，而不是说是。说是很容易的。

To make mistakes is human. To own your mistakes is divine. Nothing elevates a person higher than quickly admitting and taking personal responsibility for the mistakes you make and then fixing them fairly. If you mess up， fess up. It’s astounding how powerful this ownership is.

领导力意味着今天做出艰难的决定，明天将惠及所有人。

真正的美来自内心。