Consumer trust is hard to earn and easy to lose. We must protect it every single day.
"The stage is where the dead speak to the living."
我们都是自身矛盾的总和 - 这就是传记如此迷人的原因。
最成功的领导者是那些倾听多于说话的人。
We need to shift from ownership to access—from products to services.