The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

当我接近一个孩子时，他激发了我两种情感；对他现在的温柔，以及对他可能成为的尊重。

I always try to find a way to win, even when I’m not playing my best.

I always cheer up immensely if an attack is particularly wounding because I think, well, if they attack one personally, it means they have not a single political argument left.

When you follow your heart or your gut, when you truly follow the things that feel right to you and the things that you love, then you can never lose.