Your most unhappy customers are your greatest source of learning.

The universe we observe has precisely the properties we should expect if there is, at bottom, no design, no purpose, no evil, no good, nothing but blind, pitiless indifference.

I write to understand, to grasp, to seize the reality that escapes me.

"The most important thing for any leader is to create more leaders."

User needs are both the starting point and the ultimate goal of product development.

In the end, we are all just trying to make sense of the chaos.

我从不考虑投丢关键球的后果……当你考虑后果时，你总是想到负面的结果。

Collaboration is key in modern research—no single mind can solve the grand challenges alone.