One strategy: "We've had three big ideas at Amazon that we've stuck with for 18 years， and they're the reason we're successful: Put the customer first. Invent. And be patient."

真正的创新始于理解客户需要完成的任务。

政府的腐败几乎总是始于其原则的衰败。

Leadership is about listening as much as it is about directing.