天要使一个人遭祸，必先给他一点小小的好处使他轻信；天要使一个人受福，必先给他一点小小的祸患使他有所警惕。

当你倾听最接近问题的人时，才能做出最佳决策。

Successful businesses are not accidental, but achieved through carefully designed strategies.

"The great advantage of being a writer is that you can spy on people. You're there, listening to every word, but part of you is observing. Everything is useful to a writer, every scrap, even the longest and most boring of luncheon parties."