客户满意度始于理解他们未说出口的需求并超越他们的期望。
Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.
"Every face hides a story, every story hides a face."
最大的智慧是知道自己一无所知。
The mind's first duty is to keep the organism going.
试错的成本是最低的。
解释：人的命运是天注定的，人不能去改变。