我们需要痴迷于客户未满足、未表达的需求。
We need to be obsessed with our customers' unmet, unarticulated needs.
"Language is violence, and I am its victim."
True leadership is about empowering others to succeed.
The best characters are the ones that stay with you long after the book is closed.
如果一个想法在一开始不是荒谬的，那它就是没有希望的。
Swim upstream. Go the other way. Ignore the conventional wisdom.
我写作是为了理解这个世界。