我们需要痴迷于客户未满足、未表达的需求。
We need to be obsessed with our customers' unmet, unarticulated needs.
"I believe in the power of literature to create empathy and understanding between people."
Every setback is a setup for a comeback.
我试图让不可见的东西变得可见。
生命短暂，珍惜当下。