领导力是一条双向的道路，向上忠诚和向下忠诚。尊重上级；关心下属。

数字化转型正在彻底改变我们的行业，我们必须接受它，否则就有落后的风险。

上下级之间若真诚相通，则即使在暗处也相互信任无疑；若真诚不通，则即使亲近也充满怀疑不信。

可持续性不是一种选择，而是我们对后代的责任。

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.