你最不满意的客户是你最大的学习来源。
Your most unhappy customers are your greatest source of learning.
The best architecture is the one that disappears, that becomes part of the landscape.
作家的首要工作不是持有观点，而是讲述真相。
不要等待完美的时刻。抓住这一刻，让它变得完美。