一个组织的客户服务质量决定了其客户忠诚度的质量。

真相很少简单，也从不完整。

Success is measured not just in profit, but in positive impact.

你的二十多岁是做一些不寻常、奇怪、大胆、冒险、无法解释、疯狂、无利可图、看起来一点也不像“成功”的事情的最佳时期。在你的余生，这些经历将成为你的灵感源泉。

The man who believes that the secrets of the world are forever hidden lives in mystery and fear. Superstition will drag him down. The rain will erode the deeds of his life. But that man who sets himself the task of singling out the thread of order from the tapestry will by the decision alone have taken charge of the world and it is only by such taking charge that he will effect a way to dictate the terms of his own fate.

跨行业和政府的合作对于应对气候变化的全球挑战至关重要。