你最不满意的客户是你最大的学习来源。
Your most unhappy customers are your greatest source of learning.
释义：不和他人去争名利上的得与失，只求自己能够拥有和增长智慧与才干。
有时最难的案子是那些离家最近的。
Television is at its most trivial when it tries to instruct.
The reality is: sometimes you lose. And you’re never too good to lose. You’re never too big to lose. You’re never too smart to lose. It happens.
推动的关键是使期望的行为更加突出、更容易和更有吸引力。