在危机时期，透明度和果断行动能建立信任。
In times of crisis, transparency and decisive action build trust.
Wisdom comes to us when it can no longer do any good.
On marketing: "In the old world， you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world， that inverts."
A fool who knows he is a fool is for that very reason a wise man. The fool who thinks he is wise is the one to be called a fool.