译文：不怕自身会产生恶念，只怕发觉自身的恶念太迟。

Trust is the foundation of every successful business relationship.

The reality is: sometimes you lose. And you're never too good to lose. You're never too big to lose. You're never too smart to lose. It happens.

你不能只问顾客要什么，然后想法子给他们做什么。等你做出来，他们已经另有新欢了。