Customer needs are constantly changing, and banks' service models must keep pace with the times.
客户的需求在不断变化，银行的服务模式也必须与时俱进。
你无法总是控制外面发生的事情，但你总能控制内心发生的事情。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
我不追逐潮流，我创造潮流。
1997年：贝索斯致股东信《吸引符合你价值观的股东》
Only when one plunges into the powerful current of the times will one's life shine brilliantly.
"I'm in love with you, and I'm not in the business of denying myself the simple pleasure of saying true things."
My dream is to bring Chinese music to the world.