Innovation requires a culture that tolerates failure—fast iteration leads to fast growth.
创新需要包容失败的文化，快速试错才能快速成长。
领导力意味着倾听多于发言，行动多于承诺。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
爱是一种行动，而不仅仅是一种感觉。