最好的用户体验是无感体验。
The best customer experience is no experience.
I think of my pile of old paperbacks, their pages gone wobbly, like they’d once belonged to the sea.
我想起我那堆旧平装书，书页已经变得松软，仿佛它们曾经属于大海。
Never demolish, never remove or replace, always add, transform, and reuse!