"Digital transformation is not about technology, it's about people and culture."
数字化转型不是关于技术，而是关于人和文化。
每当心情郁闷的时候，用手托腮就好，手臂会因为帮上忙而开心的。
When I have been listened to and when I have been heard, I am able to re-perceive my world in a new way and go on. It is astonishing how elements that seem insoluble become soluble when someone listens.
化学中的每一个发现都是向自然真理迈进的一步。
你不是靠标新立异获得成功。你是靠保持沉默和小心翼翼地侧身而行。
众人的好恶容易察明，但自身的缺点好恶则不易发现。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.