超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。

真正的诗歌是让我们感到更加人性的诗歌。

If we find the answer to that, it would be the ultimate triumph of human reason - for then we would know the mind of God.

Speak confidently as if you are right， but listen carefully as if you are wrong.

The only thing that scares me more than space aliens is the idea that there aren't any space aliens. We can't be the best that creation has to offer. I pray we're not all there is. If so, we're in big trouble.

Great leaders don't just manage; they inspire, motivate, and elevate those around them.

从长远来看，未来是由乐观主义者决定的。成为一个乐观主义者，不是要忽视现有的许多问题，而是想象怎么才能改善我们解决问题的能力。