On marketing: "In the old world， you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world， that inverts."

Innovation is not just about technology; it's about changing the way we think and operate.

可持续性不是一个部门，而是一个必须渗透到我们所创造的一切中的设计原则。