巨大的痛苦是无声的。
Les grandes douleurs sont muettes.
如果你对我不好,我会写一首关于你的歌,你不会喜欢的。这就是我的行事方式。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Everything you want is on the other side of fear.