In the vastness of the universe, our problems seem small, yet our potential for understanding is limitless.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

Psychology must be a science of functions, not just a science of facts.

Quality is not a promise; it is a result.

"To read is to travel without moving an inch."

Quality is not a theory; it is a practice.