The biggest mistake you can make is believing you know everything. Stay humble and keep learning.
如果我能影响那位应该主持所有孩子洗礼的善良仙女,我会要求她给世界上每个孩子的礼物是一种永不磨灭的惊奇感,使之持续一生。
Your most unhappy customers are your greatest source of learning.
"Books are the keys to unlocking our empathy."