We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

You have to figure out what your own aptitudes are. If you play games where other people have the aptitudes and you don’t, you’re going to lose. And that’s as close to certain as any prediction that you can make. You have to figure out where you’ve got an edge. And you’ve got to play within your own circle of competence.

领导力在于有勇气做出艰难的决定，并有谦逊的态度从错误中学习。

The fact that an opinion has been widely held is no evidence whatever that it is not utterly absurd.

The end of history will be a very sad time. The struggle for recognition, the willingness to risk one's life for a purely abstract goal, the worldwide ideological struggle that called forth daring, courage, imagination, and idealism, will be replaced by economic calculation, the endless solving of technical problems, environmental concerns, and the satisfaction of sophisticated consumer demands.

The friendship of a gentleman is light as water; the friendship of a small person is sweet as honey.

The more one judges, the less one loves.

未来的银行将是无处不在的服务。

I'm not afraid to take on a challenge, I'm not afraid to take a risk.