被宽恕只是礼物的一半,另一半是我们也能宽恕。
To be forgiven is only half the gift. The other half is that we also can forgive.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
We need to design policies that account for human psychology, not just economic theory.
The metropolis exacts from man as a discriminating creature a different amount of consciousness than does rural life.