超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。

The most important thing about the Internet is that it's a network of networks.

文学是未言之物的艺术。

If you don’t get a miracle, you can still be a miracle for someone else.

人类是绝望的动物。