The customer's perception is your reality.

The difference between animals and humans is that humans are capable of reasoning， but even that is unreliable.

我对愚人有着极大的信心；我的朋友称之为自信。

Transparency and accountability are fundamental to building trust with stakeholders.

译文：志向不能不高远，志向不高元，就会被世俗所污染，不会有大作为；心气不能太大，心气过高，就会好高骛远，难有作为。赏析：做人要立志高远，志向远大，目标才明确，但做事不能好高骛远，眼高手低，否则，事情就会半途而废。大事做不来，小事不愿意做，是很多人通病。一个人的成功都是从小事做起，做基层做起，只有厚积才能薄发。

"In every story, there is a piece of the author's heart, a fragment of their soul."

The better we get at getting better, the faster we will get better.